General scope of application
These General Terms & Conditions shall apply to all offers, quotations, supplies and services in the broadest sense to be rendered by ATOME PHARMA GROUP, having its registered office at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E (hereinafter to be referred to as "APG"), as well as to all (additional) agreements between APG and a customer (hereinafter to be referred to as the "Customer").
The General Terms & Conditions are amended from time to time and will be published on www.atomepharma.com. The most recent published version shall apply to future agreements, subsequent or partial orders and/or follow up orders, even if in a particular case they have not been transmitted or otherwise handed over to the Customer.
Deviations from the General Terms & Conditions may only be agreed in writing and will only apply to the specific agreements in respect of which the deviations were agreed upon and implemented.
If one or more of the provisions of the General Terms & Conditions are void, or are declared void by means of judicial intervention, the remaining provisions of the General Terms & Conditions will continue to apply in full. At such times, APG and the Customer will consult to agree new provisions to replace the provisions that are void or that were declared void, whereby, if possible, the intention of the original provisions must be considered as much as possible.
No extension of time or waiver or relaxation of any of the General Terms & Conditions shall operate as an exclusion against any party in respect of its rights under those General Terms & Conditions, nor shall it operate to preclude such party thereafter from exercising its rights strictly in accordance with these General Terms.
As part of APG's customer qualification procedure, the Customer shall complete and sign the qualification letter from APG and provide supportive evidence(s) upon request.
For purposes of these T&C “in writing” or “written” shall be taken to mean by letter or electronically.
Definitions
“Customer”: the organization or person who enters into an agreement with APG with the purpose to buy Products and/or Services from ATOME PHARMA GROUP.
“General Terms and Conditions”: the general trading terms and conditions set out in this Agreement.
“Agreement”: the contract between APG and the Buyer for the purchase of Products and/ or Services.
“Written”: in these General Terms letter, fax, e-mails and (uploaded) electronic data are equal to written documents.
"Products" means any products (including but not limited to pharmaceuticals, medical supplies, medical kits, laboratory and hospital equipment) handled, stored or transported by APG on the instructions of the Customer, and Products shall include any shipper carton, container, pallet, Styrofoam box or any other form of packaging or equipment used in connection with or in relation to such Products.
“Services “means any service that APG carries out on the instruction of the Customer, including but not limited to procurement, product promotion, marketing support, regulatory affairs, market access and the transportation of pharmaceuticals and medical supplies as well as technical assistance carried out at the instruction of the Customer.
Words importing one gender shall be treated as importing any gender, words importing individuals shall be treated as importing corporations and vice versa, words importing the singular shall be treated as importing the plural and vice versa, words importing the whole shall be treated as including a reference to any part thereof, and expressions denoting a natural person shall be treated as denoting a legal entity and vice versa.
Order of priority
Any differing or conflicting general terms and conditions of the Customer shall not be applicable to any quotations, tenders, and other trade agreements and are hereby rejected. Consequently, any deviations from these General Terms shall be of no effect unless they have been agreed to in writing by APG. These General Terms shall also be exclusively applicable if, in the knowledge of contrasting conditions on part of the Customer or conditions that deviate from these General Terms, APG fulfills its obligation without restriction.
Insolvency / Bankruptcy
If the Customer becomes insolvent or commits any acts of Insolvency or applies for bankruptcy or goes into liquidation, APG shall be entitled immediately to terminate the Agreement without notice and without prejudice to any other rights of APG hereunder.
Force Majeure
Neither Party shall be liable in respect of the non-performance of any of its obligations to the extent such performance is prevented owing to or occasioned by, directly or indirectly, any act of God, government, order or restriction, war, threat of war, hostility, sanction, revolt, riots, civil disorder, embargo, seizure, strike, labor dispute, fire, flood, explosion, pandemic (global or regional) or other cause or circumstance reasonably beyond the control of either Party (any such event, a “Force Majeure Event”); provided however, that if any Force Majeure continues for more than two months, either Party may terminate this Agreement by giving the other Party thirty (30) calendar days prior written notice of such intention to terminate without incurring any liability in regards to said termination.
Applicable Law and Jurisdiction
These General Terms shall be governed by and construed in accordance with the law of The UAE, explicitly excluding the United Nations Convention of the International Sale of Goods (CISG).
Any dispute, controversy or claim arising out of or in relation to these General Terms or the Agreement, including the (in)validity, breach or termination thereof, shall be settled by competent court in the place of business of APG.
Offers
Offers made by APG will be free of obligation. They will be valid for a period of thirty (30) days unless otherwise indicated in the offer. APG will only be bound by a quotation if the acceptance thereof is confirmed by the Customer in writing within this term of validity.
APG shall be entitled at any time by notice to the Customer to cancel or resale from any offer in circumstances where it becomes impracticable or un-economical for APG to carry out the contract at the offered rate and the Buyer shall have no claim whatsoever against APG for any loss, damage, cost or expense that the Customer might incur as a result of APG canceling or reselling from the offer.
An order shall not come into effect until the sales quotation is signed by the customer and (if applicable) prepayment is received by APG. Any additional arrangements or amendments shall be binding only if confirmed by APG in writing. The quantity, description and any specification for the Products shall be those set out in APG’s sales quotation.
Prices
The price of the Products and/or Services shall be as quoted in the APG offer or at such price as APG and the Customer may agree upon in writing.
All prices quoted for products, services and transport are based on the prices that apply at the time of the quotation. If one or more of the costs, including prices of transport, products, raw materials, fees, etc. change, APG has the right to pass on these changes to the customer. APG will be obliged to provide proof of changes to the Customer.
VAT will be considered in the countries were mandatory
The price is based on the agreed INCOTERM 2020. This price excludes value-added tax or any other applicable taxes.
Registration
In the request for a quote/proposal, the Customer has to indicate if registration in the country of destination is required.
If no registered Product is available then the Customer will commit to supporting APG with obtaining a waiver to import the Products in case the obligation for APG to import follows from the applicable INCOTERMS.
If the Customer has declared that registration of the Products is not required in the country of destination, the Customer accepts full responsibility for this declaration.
Payment
Unless otherwise agreed upon between APG and the Customer in writing, invoices shall be paid without any deductions within thirty (30) days upon issuing of the invoice where the invoice date shall be deemed as the date of issuing.
In the event of failure to pay by the due date, APG shall be entitled to charge past-due interest in the amount of the statutory interest rate, established by the Emirates NBD from the date of default onward. Furthermore, APG shall be entitled to charge extrajudicial collection costs of 10% of the outstanding invoices, with a minimum of EURO 150 APG shall further be entitled to suspend deliveries and/or cancel its outstanding obligations.
Any set-off with a counterclaim shall be permitted only if such counterclaim is undisputed by APG or has been confirmed by a non-appealable court decision.
APG shall, notwithstanding the applicable INCOTERM, retain title to all Products and/or relevant documentation delivered or yet to be delivered under the agreement until the Customer has fulfilled all its payment obligations. These payment obligations consist of payment in full of the sales price of the products delivered or yet to be delivered, plus amounts due for the Services performed that relates to the delivery and claims based on the attributable failure of the Customer to comply with its obligations, including the payment of compensation, extrajudicial collection costs, interest and any penalties.
Products for which APG reserves title shall be maintained by the Customer as APG’s escrow agent. The agent shall be obliged to handle the goods carefully and to ensure the products subject to retention of title with the due care and diligence of a prudent organization, at least against damages deriving from fire, water, loss and/or theft, and on request to provide evidence to the effect that this insurance has been taken out. The Customer in advance irrevocably assigns to APG all its claims under this insurance by means of security.
If products that are subject to retention of title become inseparably connected or mixed with other products, APG shall have joint title to the new products. Claims arising from the sale of products for which APG reserved title are hereby in advance assigns to APG, such assignment being limited to the amount of the invoice value of products for which ATOME PHARMA GROUP has reserved title, in case of sale of APG’s products together with other products, APG hereby accepts the transfer of these claims.
The Customer shall only be entitled to sell products that are subject to retention of title in the ordinary course of business. The Customer shall not be entitled to dispose of the products in any other way, especially by pawning or as collateral. In case of a seizure or other measures of distrain by third parties, the Customer shall be obliged to inform the enforcement agencies about APG’s property and to inform APG within 3 (three) days about the seizure.
If there are justifiable grounds for doubts as to the solvency or creditworthiness of the Customer, APG shall be entitled to prohibit the further sale or processing of delivered products, for which APG reserves title, and to request its return at the expense of the Customer. The taking-back of products subject to retention of title does not constitute any cancellation or termination of the contract.
Shipment and Passing of Risk/Export Controls
The Customer shall be responsible for obtaining adequate insurance coverage against theft, loss, breakage, transport, fire, and water damages, as well as other insurable risks.
All risks into the Products shall pass to the Customer upon dispatch or shipment. This shall apply even in the case of partial shipments and if APG has assumed additional obligations such as freight or shipping charges, direct delivery and installation. Any deviation from this will be reflected in the agreed INCOTERMS 2020 in writing.
If dispatch or shipment is delayed due to circumstances for which the Customer is responsible, the risk including the risks associated with shelf-life shall pass to the Customer as of the date of notification of readiness for dispatch or shipment.
If the delivery of the products by APG is subject to the granting of an export or import license by a government and/or a governmental authority under any applicable law or regulation, or otherwise restricted or prohibited due to export or import law or regulations, by placing the confirmed order, the Customer confirms that he/she holds or will arrange the relevant licenses, registration or other permits necessary to purchase or import the Products. Prior to placing an order, the Customer needs to inform APG on any changes in the country of import regulatory requirements.
By accepting APG’s offer, entering into an agreement, and/or accepting any of APG’s products and/or services, the Customer agrees that it will not handle APG products and/or documentation related hereto in violation of any applicable export or import control laws and regulations.
By accepting APG’s offer, entering into an agreement, and/or accepting any of APG’s products and/or services, the Customer agrees that it will not be able to cancel the order unless APG has agreed to it. Cancellation fees may be applicable.
If an end-user statement is required, the Customer shall inform APG thereof, and the Customer shall provide APG with such document upon APG’s first written request.
Taxes, levies duties, and deposits applicable will be as reflected in the INCOTERM 2020 or as agreed by both parties.
Delivery of the Products
Unless otherwise agreed upon, delivery of the products shall take place at the address specified in the Customer’s order and the Customer shall be deemed to have accepted the products upon their delivery. The Customer shall make all necessary arrangements to take delivery of the products whenever they are scheduled for delivery.
The delivery date specified by APG is an estimate only. Time for delivery shall not be regarded as the essence of the agreement. APG will take on a best effort obligation to adhere to the delivery date. Agreed delivery and completion periods can never be regarded as strict deadlines. If APG does not deliver the products, APG must be given a written notice of default and granted a reasonable period in which to comply with its delivery obligations.
If APG is unavailable to deliver the products due to reasons for account of the Customer, then APG shall be entitled to place the products in storage until such times as delivery may be affected. The Customer shall be liable for any expense associated with such storage and delayed deliveries.
APG reserves the right to make partial deliveries, in which event the terms and conditions set forth in the T&C shall also apply to each partial delivery.
Any demurrage or detention charges deriving from a situation which is beyond the control of APG, such as, but not limited to situations referred to as force majeure, port congestions, customs clearance delays, non- availability of warehouse space and delays in offloading, shall be borne by the Customer.
Duties of Inspection and Notice of Defects
The Customer shall be obliged to inspect the packaging and the products immediately upon delivery and to report any damage or deviations in delivered amounts to APG as well as the shipping agent. The Customer shall also clearly mark the delivery documents by specifying the damage or deviations and the extent thereof.
Obvious defects, including but not limited to damages resulting from transport or deviations in delivered amounts, shall be notified to APG in writing without delay, in any event within two (2) working days of receipt of the delivery at the latest.
The Customer loses the right to claim for lack of conformity of the products if the Customer does not give notice to APG specifying the nature of the lack of conformity within three (3) days after the Customer has discovered such lack of conformity or ought to have discovered this.
Warranty
Section 13 shall only apply in the event no other specific warranty has been agreed in the agreement. Should any products be covered by a warranty issued by any third party, such third-party warranty terms shall apply.
APG warrants that its products meet APG’s specifications at the time of delivery. All warranty claims on the specifications of the Products must be made in writing within 30 (thirty) days of receipt of the Products. APG’s sole liability and the Customers’ exclusive remedy for a breach of this warranty is limited to repair, replacement, or refund at the sole option of APG.
To the maximum extent permitted by applicable law, APG hereby expressly disclaims and denounces, and the Customer expressly waives, any warranty regarding results obtaining using the Products, including without limitation any claim of inaccurate, invalid, or incomplete results.
Limitation of Liability
All liability of APG shall be limited to direct damages arising from gross negligence or omissions of APG and will under all circumstances be limited to the price paid for the Products and/ or the Services.
APG will never be liable for indirect or consequential loss or damages, including stagnation in the regulated course of affairs within the organization of the Customer, loss of profits and/ or goodwill, missed savings and consequential damages, related in any way with or caused by the Products of or performances by APG.
The Customer will indemnify APG against and will hold APG harmless against all liabilities, such as losses, damages or claims including but not limited to, third-party claims that are related, directly or indirectly, costs and expenses to the performance of the agreement and all related financial consequences save and except where the losses, damages, or claims arise out of the gross negligence acts or omission of APG as provided in paragraph 14.1 of this clause.
Intellectual Property Rights
APG reserves all intellectual proprietary rights and copyrights to and in all documents provided to the Customer, including but not limited to cost estimates, drawings, and technical documentation. Such documents may not be made available to any third parties without APG’s prior written consent.
Recall
The Buyer agrees to assist APG in carrying out a recall, if any. To that end the Buyer is obliged to keep adequate records for traceability of the Products supplied for a period of at least five (5) years after the date of sale or use of the Products supplied. The records shall at least contain information about dates of sales or use, quantities, batch numbers and batch specifications and all such other information as may be necessary for a possible recall. APG shall always be entitled to inspect such records or to receive copies thereof from the Buyer.
In the event of a product recall, the Buyer shall render its full cooperation, by following instructions as provided by APG in a product recall letter, so that this recall can be carried out promptly and effectively. If the Buyer fails to render its full and prompt cooperation to the conditions set forth in this article, APG shall hold the Buyer liable for any damage suffered or to be suffered by APG, including but not limited to damage pursuant to the product liability rules and damage as a result of negligence.
APG shall be obliged to compensate the Buyer only to the extent that the Buyer meets all the requirements set forth in this article. APG's liability in the event of a recall shall be limited to payment of the price at which the Buyer had purchased the Products covered by the recall or replacement of such Products, all at APG's sole discretion